Improving Singapore’s Courier Delivery Infrastructure

With the Internet and vast technological improvements around the world as well as in Singapore, any industry in Singapore that has not been disrupted by companies with quicker and better technologies will soon be threatened by those who have them.

Here are some of my suggestions in which Singapore’s courier delivery industry can be improved drastically.

  • Efficiency in response. Most courier companies virtually do not respond to their emails (or take prodding from the customers before they even reply), send customers to an automated voice machine or basically do anything that. It’s important for courier companies to reply to their customers quicker, with the advances in technology, online live chat, e.t.c., there is no excuse for fast customer service support in today’s world.
  • Ease in ordering. There are many companies with horribly long forms to fill up. Basically, you feel as though you have to tell them your whole life story before you can order 1 simple courier order. There are companies which have managed to successfully solve this issue by having very simple order forms such as those on courier companies like PCA Masters.
  • Use more efficient delivery methods – sometimes, although mobile applications which use Uber’s business model may sound cool on paper, it doesn’t work as well as it tries offline. This is because there would be inefficiencies in operations. Here is an example – if there is a surge in deliveries required, a few riders or drivers may bid on all of them and perform the delivery. However, in reality, nobody can courier so many items within that period of time. Therefore, by the time the courier realizes his mistake, he starts cancelling the number of jobs he’s taking. However, by that time, the delivery job may be too rushed due to the deadline and the courier job would be performed late – bad for the customer. Instead, it requires an integration of such ‘Uber’ business models with traditional business sense to best create a logistic solution for customers which make the most economical as well as value-added sense.

Heightening delivery and customer service standards in Singapore

PCA Masters is stepping up the game in the courier industry in Singapore by heightening delivery and customer service standards. Visit PCA Masters’s website here –

There are many other courier companies in Singapore, including Regent, Tiger Courier, Network Courier, and Speedpost. However, their delivery standards are largely the same – same day before 6pm, next day and urgent delivery within 2 hours. In a bid to provide better delivery standards, PCA Masters is offering a super urgent courier delivery within 1 hour. Yes, customers can now expect their deliveries to be completed within an hour from booking. Their couriers will deliver the items immediately after pick up. If you are not already aware, PCA Masters offers full refund if their deliveries are late. They are not joking around with their superior delivery standards. Most courier companies do not compensate for late deliveries. This move by PCA Masters will attract more elite customers with important documents or items to deliver in Singapore. The price for such urgent delivery services is not particularly overpriced too. In fact, compared to some other courier companies’ 2-hour urgent rates, PCA Masters’ 1-hour urgent delivery in Singapore is cheaper. It is definitely value-for-money to engage PCA Masters’ courier services.

Moreover, customers face a common issue with most courier companies in Singapore – unresponsive or bad customer support. However, this is not the case with PCA Masters. PCA Masters attempts to change this perception of courier companies in Singapore by hiring full-time dedicated customer support staffs. Personally, I have not encountered a situation where I was attended by a bad customer support staff from PCA Masters. In addition, my calls always got picked up too.

These increase in delivery and customer service standards are raising the bar for Singapore courier industry. Customers are getting more picky and smart in choosing their preferred service vendors. It looks like PCA Masters is slowly getting ahead of the game.

Singapore Courier Company Offers Full Refund For Late Deliveries

June 23, 2016

An unprecedented thing just happened today morning in Singapore. Local courier company, PCA Masters ( has just put out a stunning press release declaring a step that is bound to shake up the Singapore courier services industry, and to make it rethink its operations and procedures. PCA Masters, a local courier services firm in Singapore, is seeking to differentiate itself by offering an iron-clad guarantee that if it’s late for its deliveries by even a minute, they would not hesitate to offer a full refund.

I wonder if Straits Times will also pick up this piece of exciting logistics news.

In fact, this is not something that is ‘ground-breaking’, but in an older industry dominated by older players like Network Courier and Regent, it’s a refreshing change that companies like PCA Masters are challenging the status quo and seeking to raise its standards, and by doing so, forcing the courier services industry to improve itself for its customers in Singapore too. This is actually something that Fedex has done for its international deliveries – its overnight delivery guarantee for its premium service. This is taken and made more extreme by guaranteeing timeliness to the minute! Now, I’m not sure if operations wise and resource allocation will be easy to ensure that they’re on time, but you can be relatively confident that if a company like PCA Masters which has also quickly won contracts from large international and local companies like Aztech, Moody’s, AXA Insurance e.t.c. (as seen from their website) instills such a quality control into their operations and processes, that your items and deliveries would be safe and secure with such a reliable company.

All said and done though, in my opinion, is that if your item’s delivery is not time sensitive, then perhaps you don’t need to use and consider them, but if you have lots of legal documents or banking documents which are usually time sensitive, then courier companies like PCA Masters would definitely be very attractive to you.