When I say legal documents, I mean everything ranging from contracts and cheques to letters of credit. These are all highly important documents which needs to be couriered around Singapore on a daily basis by many companies. However, it is not common that you find a courier company which is truly respectable, honest, upfront and transparent. However, those are the very things you need in your selected courier company if you’re passing them such important legal documents. (Yes there may still be shady companies even though this is Singapore – they exist in every part of the world). Here is how you can ideally find a trusted courier in Singapore for your legal document deliveries in Singapore.
You look for their online reputation or reviews. With Facebook, Twitter, YouTube, Instagram and so many other social networks, it’s very easy to find reviews about a company. Make sure there is nothing bad about their ethics such as lying e.t.c. Make sure the company is squeaky clean in that aspect in treating their customers with honesty and respect..
Try before you jump in. Just like you would date before you marry a person, you should ideally trial the services of a courier company first before signing long-term contracts.
Do not deal directly with subcontractors. There is just something shady about them every time I deal with them. I personally prefer dealing with a household courier in Singapore like Regent, Network Courier, PCA Masters and the like than these relatively unknown names.
Are they responsive and timely in their replies to you? If they are not, then chances are their hired couriers are also not responsive and punctual. For legal deliveries, e.g. to banks, you would need a courier which is responsible and on time.
Large logistics and courier delivery services companies in Singapore like https://plus.google.com/+PCAMastersSingapore and DHL don’t get big magically. They don’t service their clients magically after getting the sales. It usually requires intensive planning and manpower and effort.
Check out the above video on one of Singapore’s largest overseas courier delivery companies – DHL.
Clearly, the above video provides most amateurs or people who don’t work in the courier service industry a glimpse into what actually goes on and how immense the undertaking is to handle all the deliveries that come in daily. Enjoy!
There are people who said that because most customer service officers are not paid tips or bonuses based on how well they treat their customers, that the service industry in Singapore is bad. Is this the case for the courier delivery industry? Let’s check it out.
I went to test it out for myself.
It was a sunny Wednesday afternoon, when I decided to trial courier services in Singapore for the purpose of writing my Singapore courier experience on The Gaea Times.
First of all, I didn’t know any courier companies off the top of my mind, so I went to Google instead. Very quickly, I found several companies like Speedpost, PCAMasters, Regent, e.t.c. Actually I knew that Speedpost requires me to actually drop my parcel or document at their nearest branch. Although Singapore is a small country, I prefer not leaving the office to actually send my item, otherwise I might as well do the delivery myself. Hence, I turned to the alternatives like PCAMasters, Regent and others.
Great, so at this point, I came down to 2 choices actually, since I only needed an ad hoc delivery – PCAMasters and Regent. The other websites look outdated to me, not sure if they’re functioning.
Personally, I needed to deliver a laptop (yes I understand it’s a big risk to take to ask a courier company I don’t know to deliver a laptop as a trial, but I play big or go home.). Therefore, it’s not really considered a document. With this in mind, let’s move on to step 4.
To be fair, I decided to directly call PCAMasters and Regent instead of trying to order online, so I can feel the customer service experience.
Both greeted me pretty well, so that would be an equal.
I asked them about the delivery (to be honest at this point I was leaning toward the cheaper one) rates. Regent actually has very slightly cheaper rates, but because I called at around 1245pm to 1pm, it was significantly more expensive. I didn’t want next day delivery so I insisted on the same day delivery. They accepted my order and also told me that because a laptop is not a piece of document, they charge a heavy surcharge for it (sad). Then the big shocker came – they told me because my pick up address was a residential address (a landed property), they charged more for that. At this point I was getting pretty indignant, why should I pay more for wanting a pick up from a residential address? Isn’t it tougher to enter an office building than a residential address? Whatever, I let it slide. Then I decided to call PCAMasters next, which was around 115 to 120pm. PCAMasters may have appeared to be more expensive right off the bat, but I realized that they do not have unexpected and hidden surcharges like residential surcharge, and neither do they charge extra for small parcels (I noticed that they’re the only company which does not charge extra for parcels vs pieces of paper). Also, I was supposed to be charged a surcharge of $3 for ordering after 1pm for same day deliveries, but the service officer was really nice and decided to waive for me because I was a first time customer.
Can you tell which company I prefer now after my whole experience? PCAMasters.
Everybody knows that Singapore is an extremely highly populated and congested city. With many people and vehicles on the roads, travelling can either be very frustrating (being stuck in jams) or be very long (on public transport). Therefore, it can be really difficult to do business in Singapore efficiently if you need to travel constantly in Singapore to your destinations for your customers to sign off on your contract or receive your goods / gifts.
Therefore, there is a great need for a local courier service provider to help you increase the productivity of your sales as well as your company. What a good local courier company should be able to do is to save you time and effort while providing security for your items.
There are lots of financial services jobs and workers in Singapore. For the financial industry, there is lots of paperwork to be done. This essentially means that lots of deliveries and travelling will need to be conducted on a daily basis by the financial consultants. This is precious time which can be saved and put to better use – closing more sales and getting more customers. This is where a courier services company in Singapore comes in really handy. A trusted courier firm should be able to pick up and deliver your items promptly and quickly any time during the day whenever you need it.
Instead of spending exorbitant amounts of money on petrol and parking fees, you can concentrate on what really matters for your business while leaving the tedious travelling to a local courier company in Singapore. This is what all successful businesses do – outsource what is not their core competency and focus on what gets them the most results / sales.
With the Internet and vast technological improvements around the world as well as in Singapore, any industry in Singapore that has not been disrupted by companies with quicker and better technologies will soon be threatened by those who have them.
Here are some of my suggestions in which Singapore’s courier delivery industry can be improved drastically.
Efficiency in response. Most courier companies virtually do not respond to their emails (or take prodding from the customers before they even reply), send customers to an automated voice machine or basically do anything that. It’s important for courier companies to reply to their customers quicker, with the advances in technology, online live chat, e.t.c., there is no excuse for fast customer service support in today’s world.
Ease in ordering. There are many companies with horribly long forms to fill up. Basically, you feel as though you have to tell them your whole life story before you can order 1 simple courier order. There are companies which have managed to successfully solve this issue by having very simple order forms such as those on courier companies like PCA Masters.
Use more efficient delivery methods – sometimes, although mobile applications which use Uber’s business model may sound cool on paper, it doesn’t work as well as it tries offline. This is because there would be inefficiencies in operations. Here is an example – if there is a surge in deliveries required, a few riders or drivers may bid on all of them and perform the delivery. However, in reality, nobody can courier so many items within that period of time. Therefore, by the time the courier realizes his mistake, he starts cancelling the number of jobs he’s taking. However, by that time, the delivery job may be too rushed due to the deadline and the courier job would be performed late – bad for the customer. Instead, it requires an integration of such ‘Uber’ business models with traditional business sense to best create a logistic solution for customers which make the most economical as well as value-added sense.
An unprecedented thing just happened today morning in Singapore. Local courier company, PCA Masters (http://www.pcamasters.com/) has just put out a stunning press release declaring a step that is bound to shake up the Singapore courier services industry, and to make it rethink its operations and procedures. PCA Masters, a local courier services firm in Singapore, is seeking to differentiate itself by offering an iron-clad guarantee that if it’s late for its deliveries by even a minute, they would not hesitate to offer a full refund.
I wonder if Straits Times will also pick up this piece of exciting logistics news.
In fact, this is not something that is ‘ground-breaking’, but in an older industry dominated by older players like Network Courier and Regent, it’s a refreshing change that companies like PCA Masters are challenging the status quo and seeking to raise its standards, and by doing so, forcing the courier services industry to improve itself for its customers in Singapore too. This is actually something that Fedex has done for its international deliveries – its overnight delivery guarantee for its premium service. This is taken and made more extreme by guaranteeing timeliness to the minute! Now, I’m not sure if operations wise and resource allocation will be easy to ensure that they’re on time, but you can be relatively confident that if a company like PCA Masters which has also quickly won contracts from large international and local companies like Aztech, Moody’s, AXA Insurance e.t.c. (as seen from their website) instills such a quality control into their operations and processes, that your items and deliveries would be safe and secure with such a reliable company.
All said and done though, in my opinion, is that if your item’s delivery is not time sensitive, then perhaps you don’t need to use and consider them, but if you have lots of legal documents or banking documents which are usually time sensitive, then courier companies like PCA Masters would definitely be very attractive to you.