Large logistics and courier delivery services companies in Singapore like https://plus.google.com/+PCAMastersSingapore and DHL don’t get big magically. They don’t service their clients magically after getting the sales. It usually requires intensive planning and manpower and effort.
Check out the above video on one of Singapore’s largest overseas courier delivery companies – DHL.
Clearly, the above video provides most amateurs or people who don’t work in the courier service industry a glimpse into what actually goes on and how immense the undertaking is to handle all the deliveries that come in daily. Enjoy!
There are many other courier companies in Singapore, including Regent, Tiger Courier, Network Courier, and Speedpost. However, their delivery standards are largely the same – same day before 6pm, next day and urgent delivery within 2 hours. In a bid to provide better delivery standards, PCA Masters is offering a super urgent courier delivery within 1 hour. Yes, customers can now expect their deliveries to be completed within an hour from booking. Their couriers will deliver the items immediately after pick up. If you are not already aware, PCA Masters offers full refund if their deliveries are late. They are not joking around with their superior delivery standards. Most courier companies do not compensate for late deliveries. This move by PCA Masters will attract more elite customers with important documents or items to deliver in Singapore. The price for such urgent delivery services is not particularly overpriced too. In fact, compared to some other courier companies’ 2-hour urgent rates, PCA Masters’ 1-hour urgent delivery in Singapore is cheaper. It is definitely value-for-money to engage PCA Masters’ courier services.
Moreover, customers face a common issue with most courier companies in Singapore – unresponsive or bad customer support. However, this is not the case with PCA Masters. PCA Masters attempts to change this perception of courier companies in Singapore by hiring full-time dedicated customer support staffs. Personally, I have not encountered a situation where I was attended by a bad customer support staff from PCA Masters. In addition, my calls always got picked up too.
These increase in delivery and customer service standards are raising the bar for Singapore courier industry. Customers are getting more picky and smart in choosing their preferred service vendors. It looks like PCA Masters is slowly getting ahead of the game.